Ordering Process & Policies

Step 1: Call us
Get a price quote and work out delivery and installation details.

Step 2: Payment
We'll email you an invoice with our bank routing information. Our payment options include...
Wire Transfer - The quickest, most secure way to pay for your HUP Solar batteries!
Check - Orders placed by check are subject to an additional 5 days wait time for bank clearance.
Credit Card / PayPal - Not accepted. We no longer accept Credit Card or Paypal, because the banks were making as much as we were on the sales. (yes our margins are that low!) We spend way more time with the customer, and have way more solar experience than the Banks do. Also, if a shipment were ever to be refused, we would still be out thousands of dollars in shipping cost. We can offer a refund or order change up until the batteries ship, but please note: ONCE YOUR ORDER SHIPS, THERE ARE NO REFUNDS. The batteries are instead covered by our extensive 10 year warranty.

Step 3: Payment Confirmation
Once your payment clears, we'll email you confirmation of receipt of payment and begin processing your order!

Step 4: Shipping
You will receive tracking information by email. Each pair of HUP solar batteries is shipped on a separate reinforced palet, prepared by Enersys. If needed, we can make a special request to ship the batteries on separate pallets to accomodate smaller forklifts. Depending on demand, your batteries may take up to 1 week before they are in transit. If your batteries are NOT in stock, it may take an additional 6 to 8 weeks for Enersys to build your order.
We pay thousands of dollars on our end to ship HUP Solar batteries, so that you don't have to. ONCE YOUR ORDER SHIPS, THERE ARE NO REFUNDS. Please allow 2 to 10 days for your batteries to arrive, depending on your location.

Step 5: Pickup
Before the facility loads your vehicle, check the palettes for any shipping damage, if the batteries look like they have fallen over, or are damaged, do not sign to accept them. Call us first at 303 505-8760 so that we may resolve the matter under warranty.

Step 6: Installation:
HuP solar batteries are designed for easy installation. If your situation requires assistance in planning, we are ready to help you. We can even send a technician to assist you within 500 miles of Denver.

Call Now if you're ready to order,
or have more questions

303 505-8760